We have been with out air conditioning for almost two weeks now. This is why... Our A/C stopped working on Saturday so we called an a/c repair man to come look at it. He informed us that our compressor had been blown. So we called our home warranty insurance company to come and fix it since that is what we paid them to do. Since it went on a weekend, and a holiday weekend at that, the home warranty people had to decide whether or not this was deemed as an emergency. The lady on the phone then proceeded to inform me that our a/c not working was NOT an emergency because and I quote, " It's only 90 degrees outside". I then informed her that it was ONLY 95 degrees in my house with a 5 month old baby. She would not budge.
Now with our home warranty people, we have to use their specified vendors to come out and take a look at our a/c unit. The soonest these people could come out was Wednesday. We now have been without a/c for five days. Nuair comes out to inspect and diagnosis the problem. They tell us that is is because the wiring from the house to the a/c was not done properly and that is was caused the compressor to blow out. We already knew that there was problem with the way it was wired from our home inspection, but was told that it should work just fine.
We were denied our claim. Now, we already had some one come out on Sunday from a different company not affiliated with our home warranty insurance and they told us it was just a faulty compressor. That is had nothing to do with the way the unit was installed. So we tried to find out when and by whom the unit was installed by so we could see if it was still under warranty. Our real estate agent tried to get a hold of the previous owners to no avail. And I told her about the care we were given by the insurance company and she got right on top of it. In the meantime, we had a family friend come out and inspect the a/c as well. He is the business. He also told me that it was just a faulty compressor. The insurance agency re-opened our claim and sent out a new guy to come at look at the compressor. We are now 7 days with out a/c. He told us that there are many things that could have contributed to the compressor blowing out and that yes, the wiring could have had an affect on it. He told the insurance company this .... and I am sure you guessed it.. we were denied again.
You would think that unless they absolutely new for sure the cause of the damage, they would cover the cost. For $395 you can have peace of mind. Well what you really pay for is two weeks with our air conditions and incompetent insurance people. We are still hoping to resolve this issue. And hopefully it will all have a happy ending, at least for us. So as you sit in cool houses and read this blog, I hope you don't forget about us in Hot and Humid Texas.